Finding the space between
About Me
Hello, I’m Stephanie.
I’m a program manager turned user researcher who drives meaningful product impact and brings stakeholders along the journey.
My HR and recruiting programs background has shaped my ability to navigate the intersection of big data and human empathy, providing product direction that truly matters to the user.
A qualitative researcher with a mixed-methods mindset, I’m passionate about creating authentic spaces and championing the importance of designing for the individual.
Explore my site to learn more about my experience, research philosophy, and stories behind my work.
Methods
Card sorting, contextual inquiry, diary studies, field observations, heuristic analysis, moderated and unmoderated studies, persona development, process flow analysis, survey methodology, usability testing, user story mapping, workshop facilitation.
Case Studies
Personalizing ChatGPT’s Behavior and Tone
Enhancing ChatGPT's response quality with user-driven personalization and thoughtful model design
Dropbox Notifications
A multi-phase research program to provide foundational insight to the current state of Dropbox Notifications
DocSend Advanced Data Rooms
Understanding DocSend’s opportunity to become a recognized solution in the virtual data room space.
Power to the Players
An accessible and inclusive concept for the low-vision gaming community to address the primary problem statement: Interpreting game information is a barrier to entry to enjoying and playing video games.
Other work
See my other UX research, interaction design, and graphic design work.
Work Summary
I’ve worked at tech companies such as OpenAI, Dropbox, Cruise, Uber, and LinkedIn.
My areas of expertise include:
AI applications (consumer and enterprise)
SaaS and File, Sync, and Share (FSS)
Organizational behavior and psychology
Ride-hailing and gig economies
Autonomous vehicles
I earned my Master of Information degree from the University of Michigan School of Information, with a User Research and Design concentration.
I split my time between the San Francisco Bay Area and the Detroit Metro Area, and am open to remote work opportunities.
My Resume